Refund Policy
Perishable Product Policy
All PuriPuri products are freshly made and perishable. Due to the nature of our products, all sales are final. We do not offer refunds or exchanges once an order has been prepared, delivered, or picked up.
Delivery-Related Issues
We are not responsible for refunds in the following situations:
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Customer unavailable during delivery
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Incorrect address provided
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Delayed refrigeration after delivery
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Product quality affected after delivery completion
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Missed pickup time
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Preference-based concerns (e.g., taste, texture, sweetness)
Once delivery is completed or pickup is made, responsibility transfers to the customer.
Order Cancellation
Orders cannot be cancelled within 24 hours of the scheduled delivery or pickup time.
Cancellations made before this period may be eligible for store credit only.
Refund Method
If approved, refunds will be issued as one of the following:
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Store credit
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Replacement item
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Partial refund (case-by-case)
We reserve the right to determine the appropriate resolution.
Legal Disclaimer
By placing an order with PuriPuri, you acknowledge and agree that:
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Our products are handmade and may have slight variations in appearance and texture
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Delivery times are estimates and not guaranteed
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Responsibility for the product transfers to the customer upon delivery or pickup
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Refunds are granted at our sole discretion
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We reserve the right to refuse refund requests that do not meet our policy conditions